Shipping & Returns
At Titanic Merch, we want your shopping experience to be smooth sailing from start to finish. Here’s everything you need to know about how your order makes its journey to you — and what to do if you ever need to return something.
Shipping Information
- Packed with care: Every order is carefully prepared by hand from our head office in Devon. We aim to have your parcel ready to set sail within 3–5 business days (often quicker!).
- Tracked delivery: We primarily ship via Royal Mail 48 Hour Tracked Service, or if needed, via EVRI Tracked Delivery, so either way you can follow your order’s voyage all the way to your door.
- Safe & secure: Each item is packed and sealed with attention to detail, so it reaches you in shipshape condition.
- Environmentally Friendly: Every order is shipped with eco-friendly packaging which is made in the UK from 100% recyclable materials, whenever possible. Titanic Merch is commited to making sustainable choices and aim to have a positive impact on the environment - including our oceans!
Please note: At this time we can only ship locally, within the United Kingdom. We’d love to expand our voyage further afield sometime in the future, so if you’re overseas and hoping to order, keep an eye on our website for updates.
Returns Policy
We hope you’ll be delighted with your Titanic treasures, but if for any reason you’re not, we’ll be here to help.
- Change of mind: Returns are accepted if the item is unused, in its original condition, and resellable (e.g. the packaging remains unopened & undamaged).
- Faulty or damaged items: If your order arrives with an issue, please contact us as soon as possible with photographic or video evidence of the fault — we’ll cover the cost of a returns label at our discretion.
- How to start a return: Simply email us at info@titanicmerch.com with your order number and as much detail as possible. We’ll guide you through the process.
FAQ
How long will my order take to arrive?
Once despatched, most orders arrive within 2–3 working days thanks to Royal Mail’s 48 Hour Tracked service - or, occasionally, via EVRI's tracked service. Tracking information will be provided once your order is packed and ready to start its journey!
Can I send my order as a gift?
Of course! All our parcels are neatly packaged, and while we don’t currently offer gift wrapping, we’re happy to leave out invoices if you’re sending directly to a lucky recipient.
Do you offer international shipping?
Not at the moment — we currently ship to UK addresses only. But keep an eye on our site or sign up to our newsletter for updates as we’d love to expand our voyage sometime in the future.
What if I need to return something?
Just email us at info@titanicmerch.com with your order details. We’ll help guide you through the process and make it as smooth as possible.
A Final Note
Your satisfaction matters to us. Whether you’re treating yourself or buying a gift for the Titanic enthusiast in your life, we want every purchase from Titanic Merch to feel like a special find. If you ever have questions about shipping or returns, don’t hesitate to reach out — we’re always happy to help.
Still have questions for us?
Reach out, and somebody from the Titanic Merch team will be in touch ASAP!